The Online Dispute Resolution (ODR) platform is provided by the European Commission to allow consumers and traders in the EU or in Norway, Iceland and Liechtenstein to settle disputes about products and services they buy on the internet without going to court.
The SOL platform is not associated with any merchant. You can use it to bring your complaint to an authorized dispute resolution entity.
Dispute resolution entities are impartial organizations or individuals that help consumers and traders reach a settlement out of court. This is usually quicker and cheaper than going to court.
The SOL platform is easy to use, guiding users step by step. It provides translations in all official EU languages and deadlines for resolving complaints.
Thanks to the SOL Platform, consumers can obtain fair solutions either free of charge or at very little cost, and traders can avoid costly court proceedings and maintain good customer relations.
More about the SOL platform here!
