Frequently Asked Questions

How do I order online? Details here.

Can I cancel all or part of an order?
Yes, the order can be totally or partially canceled by phone until 13:30 at +40371717100.

Can I order by phone or chat?
Orders can be placed both online and by phone,

How do I pay?
Courier return, money order (the delivery of the order will be made after the money is cashed in our account) or online card. More details here.

How are the products delivered and in how long?
Details about stock information are hereand about delivery methods here.

Can I collect products from the showroom or warehouse?
The orders will be delivered exclusively by courier, to the address indicated by you in the order. And for each AWB you will receive the details by email and SMS, so you can always track the parcels on their way to your delivery address.

Where do I return a total or partial order?
To return an order partially or totally please fill in return form. The product / products can be returned within 14 days so, as a customer, you can return free of charge within 14 days at Str Zorilor, nr 4 Comuna Gradistea, Ilfov county, postal code 077110.